FAQ

For Malaysia orders, we accept all major credit and debit cards, FPX (direct-banking), GrabPay, all form of eWallet (TnG, Boost, MAE, ShopeePay).

For international orders, we accept all major credit and debit cards via iPay88 payment gateway. The final transaction will be charged in Ringgit Malaysia based on the latest currency exchange rates.

*Happy2U does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

Once at checkout, enter the gift card or discount code in the upper right corner and click "apply".

In order to deliver on our promise of ensuring prompt delivery of your order, we guarantee to process order within 1-3 working days. Usually courier company will takes about 1-3 working days (Malaysia) and 2-5 working days (other countries) to deliver.

**Shipping rates will be based on the dimensional weight of the shipment when the dimensional weight (volumetric standard) exceeds the actual weight. Product weight shown in website are based on the total actual weight or the total dimensional weight, whichever is greater.

***Calculation formula: (Length x Width x Height in cm)/ 6000 = Volumetric Weight in kg.

Enjoy special rate RM6 on all orders deliver to West Malaysia. Get free shipping when you purchase RM100 and above (*Free Shipping is not applicable for payment made using store credit). Promotion items DO NOT entitled for free shipping. Our delivery partner in West Malaysia are POSLAJU.

Enjoy Special Rate RM15.00 for first 0.50kg to Sabah, Labuan & Sarawak. Get FREE SHIPPING when you make a purchase of RM150 and above. Free Shipping is not applicable for payment made using store credit and promotion items DO NOT entitled for Free Shipping. Our delivery partners in East Malaysia is J&T

Enjoy Special Rate RM75.00 for 1st pair of shoes deliver to Brunei, subsequent 1 pair of shoes will be charged at the rate of RM25. For example, you've order total 3 pairs of shoes, shipping rates will be charged at RM125.

Promotion items DO NOT entitled for Free Shipping

Enjoy 50% off on shipping cost if you buy 4 pairs and above.

Our delivery partners in Brunei is POSLAJU International. We will need your ID number for custom clearance purposes (we will email you shall the ID number is needed by the Brunei's custom).

For international orders, the shipment cost is calculated based on volumetric weight. This cost is higher when using a regular individual box. Therefore, to reduce your shipment cost and customs processing, we will send you the shoes using a smaller box. If you do not agree, please left a remark in your "order notes" indicating that you want the shoes to be shipped in its original box.

Enjoy Special Rate of RM29.50 for 1st kg on all orders deliver to Singapore, here are the shipping rates per kilogram:

0kg - 1kg = RM29.50 MYR

1.01kg - 2kg = RM35.00 MYR

2.01kg - 3kg = RM45.00 MYR


Get FREE SHIPPING when you make a purchase of RM250 and above. Free Shipping is not applicable for payment made using store credit and promotion items DO NOT entitled for Free Shipping. Our delivery partners in Singapore is POSLAJU International.

For international orders, the shipment cost is calculated based on volumetric weight. This cost is higher when using a regular individual box. Therefore, to reduce your shipment cost and customs processing, we will send you the shoes using a smaller box. If you do not agree, please left a remark in your "order notes" indicating that you want the shoes to be shipped in its original box.

Get FREE SHIPPING when you make a purchase of ₱1,999.00 and above (app RM160). Free Shipping is not applicable for payment made using store credit and promotion items DO NOT entitled for Free Shipping. Our delivery partners in Philippines is Red Express Courier.

A flat rate of RM8 will be charged for each pair of shoes.

We will need your ID number for custom clearance purposes (we will email you shall the ID number is needed by the Philippines's custom).

For international orders, the shipment cost is calculated based on volumetric weight. This cost is higher when using a regular individual box. Therefore, to reduce your shipment cost and customs processing, we will send you the shoes using a smaller box. If you do not agree, please left a remark in your "order notes" indicating that you want the shoes to be shipped in its original box.

International shipping fee will be calculated automatically when you check out your cart.

Our delivery partner for International order (except Singapore and Brunei) is DHL Express. Transit time may vary depending on the country.

For international orders, the shipment cost is calculated based on volumetric weight. This cost is higher when using a regular individual box. Therefore, to reduce your shipment cost and customs processing, we will send you the shoes using a smaller box. If you do not agree, please left a remark in your "order notes" indicating that you want the shoes to be shipped in its original box.

1. How Many Days I Can Receive My Parcel?

After payment is made, we will ship out within 1-3 business days. It will takes about 3-5 business days for courier to deliver to your location depending on the speed of custom clearance.

2. What Courier Service You Are Using?
We are using Janio Express to ship Indonesia's order from Malaysia.

3. Where Can I Trace My Order?
Tracking number will be sent to your registered email address or mobile phone number once your order successfully ship out. You may trace here.

4. How Much Is The Shipping Fee?
Shipping fee is vary depending on the provinces.

- For the 1st kg (1 pair of shoe), shipping fee is RM45 (RP 158.600*) to Jabodetabek,

- RM51 (RP 179.800*) to Java,

- RM75 (RP 264.400*) to other provinces.

The actual shipping fee will be shown during check out.

*Currency as 20/4/21.

For international orders, the shipment cost is calculated based on volumetric weight. This cost is higher when using a regular individual box. Therefore, to reduce your shipment cost and customs processing, we will send you the shoes using a smaller box. If you do not agree, please left a remark in your "order notes" indicating that you want the shoes to be shipped in its original box.

Simple return without any reasons within 14 days! Easy return only applicable to order within West Malaysia.

More information about 14 Days Easy Return.

More information about Exchange Policy.

East Malaysia and International customers are eligible to return within 14 Days where the return shipping fee will be borne by the customer.

More information about Exchange Policy.

Initiate a return here.

Enter your order number and email. You will proceed by clicking through the prompts. Once completed, you will be receiving an email that states if your return request is accepted, together with steps to return.

Please note returns must be requested and ship back to us within 14 working days upon receiving the orders.

Once your return has arrived our warehouse, we will credit the paid amount for the item (not including any forms of discount) to your store credit after QC by our team. Usually the process will takes about 7 working days.