Goods Exchange Policy


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Goods Exchange Policy

1. We provide 100% return warranty on all products you’ve purchased regardless of the reason being dissatisfaction or a defected item.

2. Unless it is our mistake for sending the wrong item to you or received damage products, otherwise all costs on shipping will bear by customer. Generally we will ask POSLAJU do collection from you to save your time, but if customer request to post back the parcel, maximum RM7 can be claimed.

3. To avoid the warranty being abused, all refund is not in cash form but in exchange other products.

Each piece of our online merchandise items will be scanned through our hand for quality inspection, and the quality marked on cards. However, quality standards are very subjective; minor stain/spots, glue stain, off-line, lint problem are not summed up as quality issues. If you would still want to return, all additional postage cost will be borne by the customer.

5.

REASONS Exchange Postage borne by REFUND
Out of Stock Yes N/A Yes
Received defect/ faulty item Yes Happy2u No, only can replace same shoes & size
Personal reasons(Eg: Size not fit, minor stain/spots and other) Yes Customer No
Defect item informed to customer before sending out Yes N/A Yes

6. The warranty is valid for 7 days after customer received parcel, customer must inform us within 3 days after received for any exchange and post back to us within 7 days.

7. Please ensure the item is not used and please retain the original packing and quality card. Any stains, scratches or damages caused by carelessness will not be accepted.

8. To request an exchange, please email us your order#, reason, date of received and exchange details (your name, hp and address) at aftersales@happy2u.my

ALL EXCHANGES MUST BE AUTHORISED BY HAPPY2U.MY and return to:

Happy Apparel Enterprise (# order number)
B-6 Ground Floor, Jalan Air Putih,
25300, Kuantan, Pahang.
Tel: 0169523287


Polisi Pemulangan

1. Kami menyediakan jaminan 100% pulangan semula ke atas semua produk belian anda atas sebarang ketidakpuasan hati dan kerosakan produk sahaja.

2. Jika produk yang dihantar kepada anda mempuyai kerosakan dan kesilapan kod produk.Pihak kami akan menanggung kos penghantaran semula kepada anda . Secara Umum,kami akan membuat urusan kutip semula melalui Poslaju bagi menjimatkan masa anda. Jika anda memulangkan semula produk kepada kami sendiri ,maksimum RM7 boleh dituntut .

3. Semua produk akan diganti dalam bentuk pertukaran produk bagi mengelakkan sebarang penyalahgunaan polisi dan sebarang kos penghantaran adalalah ditanggung sepenuhnya oleh anda.

4. Bagi memastikan setiap kualiti produk terjamin,setiap produk telah melalui pemeriksaan kualiti oleh Team Pengeluaran kami. Walau bagaimanapun,standard kualiti produk yang sangat subjektif seperti,tanda titik kecil,kesan gam,linen tidak sempurna,jahitan mati tidak sempurna tidak dikategorikan sebagai isu kualiti produk.

5.

REASONS Exchange Postage borne by REFUND
Out of Stock Yes N/A Yes
Received defect/ faulty item Yes Happy2u No, only can replace same shoes & size
Personal reasons(Eg: Size not fit, minor stain/spots and other) Yes Customer No
Defect item informed to customer before sending out Yes N/A Yes

6. Produk belian sah selama 7 hari selepas anda menerima bungkusan,untuk sebarang penukaran anda perlu memaklumkan kepada pihak kami dalam masa 3 hari penerimaan barang dan membuat pulangan semula kepada kami dalam tempoh 7 hari.

7. Sila pastikan produk yang diterima adalah di dalam keadaan baik tanpa sebarang kesan kerosakan atau kesan pemakaian produk. Sebarang kerosakan disebabkan kecuaian sendiri tidak akan diterima.

8. Untuk sebarang pemulangan semula ,sila e-mel id pesanan #,sebab pemulangan,Tarikh penerimaan bungkusan dan informasi pertukaran (nama,no telefon dan alamat) keaftersales@happy2u.my.

URUSAN PEMULANGAN PERLU DIMAKLUMKAN KEPADA HAPPY2U.MY dan penghantaran ke :

Happy Apparel Enterprise (#id pesanan)
B-6 Ground Floor, Jalan Air Putih,
25300, Kuantan, Pahang.
Tel: 0169523287